These Terms and Conditions (hereinafter, the “T&C”) govern the use of the service (hereinafter, the “Service”) offered by Roxom Markets S.A. de C.V. (hereinafter, the “Company”), a corporation duly incorporated and registered in El Salvador, recorded in the Commercial Registry under number 196 of book 4894, with Tax Identification Number (NIT): 0623-210524-104-6, and registered office at Cuscatlán 4312, Colonia Escalón, San Salvador, San Salvador Centro, San Salvador, El Salvador. The Company is registered as a Bitcoin Service Provider (PSB) under Registration No. 66bfcaee9c3ab49e3172c5a5 and as a Digital Asset Service Provider (PSAD) under Registration No. CNAD-CD-133-2025.
Access to and use of the Service is subject to these T&C, which are available on the Company’s official website: https://roxom.com.
By accepting the T&C, the User declares that they have read and understood the content of this document, and unconditionally accepts all the terms and conditions herein, which constitute a binding agreement between the User and the Company.
Acceptance of these T&C likewise constitutes full and unconditional acceptance of the Rule Book applicable to derivative product trading on the Platform, which forms an integral part of this agreement. The Rule Book is published at https://rulebook.roxom.com/ and may be updated in accordance with the provisions of these Terms and Conditions.
| Contents | |
|---|---|
| 1. Definitions | 2 |
| 2. Account Opening | 4 |
| 3. Internationally Restricted Jurisdictions | 5 |
| 4. Use of the Platform Services | 5 |
| 5. Custody and Exchange Services | 5 |
| 6. Synthetic Derivatives Trading (Options and Futures) | 7 |
| 7. Use of SPOT Services | 10 |
| 8. Fees | 13 |
| 9. Deposits | 13 |
| 10. Risks Associated with Digital Assets | 13 |
| 11. Proper Use of the Account | 13 |
| 12. Account Confidentiality and Security | 14 |
| 13. Suspension or Termination | 14 |
| 14. Account Closure at the User’s Request | 15 |
| 15. Intellectual Property | 15 |
| 16. Limitation of Liability | 15 |
| 17. No Financial or Legal Advice | 18 |
| 18. External Links/Access to Third‑Party Applications | 18 |
| 19. Death of the Account Holder | 18 |
| 20. Supported Digital Assets | 18 |
| 21. Severability | 19 |
| 22. Assignment | 19 |
| 23. Customer‑Service Channels and Means of Notice | 19 |
| 24. User Information Channels | 19 |
| 25. Contact with Company Personnel | 20 |
| 26. Jurisdiction and Applicable Law | 20 |
| 27. Financial System Superintendency Contact | 21 |
1. Definitions
Available: Assets that are available to the user and can be used immediately.
Leverage: The use of debt or borrowed capital to increase potential investment returns, amplifying both gains and losses.
Base: In a trading pair, the first asset (e.g., BTC in BTC/USDT). Its value is always equal to 1, and the quotation shows how many units of the second asset are needed to acquire one unit of the first.
Buy: A purchase order for a given pair. In BTC/USDT, a buy order acquires BTC in exchange for delivering USDT.
Cancelled: Order status when the user cancels it before execution; applies to unfilled limit orders.
Cash In: Inflow of digital assets into an account as a result of deposits, transfers, sales, or investments.
Cash Out: Outflow of digital assets from an account through withdrawals, payments, transfers, or purchases.
OTP Key (One‑Time Password): A temporary, single‑use access code generated for secure authentication and valid for a limited time.
Access Credentials: A unique set of data used to authenticate and verify a user’s identity when accessing a system.
Crypto‑assets: Digital assets based on blockchain technology, including cryptocurrencies, tokens, and other digital financial instruments.
Cryptocurrencies: Decentralized digital currencies used as a medium of exchange and store of value.
Derivatives: Financial instruments whose value is based on the price of an underlying digital asset, including: